Policies

SHIPPING AND DELIVERY

Please allow up to four business days for us to ship out your order.

SHIPPING DETAILS

Upon your purchase, you will receive an email at the address you provided confirming your order. After we have shipped your order, you will receive a second email with shipping information. We will ship depending on your choice of shipping at checkout.

The status of your order and any relevant tracking numbers can be viewed at any time from our online customer portal.

Delivery times will vary based on your location. Please allow a few weeks if you reside outside of Canada due to possible customs delays.

SHIPPING LOCATIONS

We currently only offer shipping to Canada and the United States.

INTERNATIONAL DUTIES, CUSTOMS, AND TAXES

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; The Rockin’ Cowboy has no control over these charges, nor can The Rockin’ Cowboy predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

RETURNS

No returns allowed on any FINAL SALE items, except for if flaws in workmanship are found (as long as the hang tag has not been removed). In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item (other than FINAL SALE) that is unworn and has the hang-tag intact. This applies to any product shipped with defects in craftsmanship or material. Please contact us at [email protected] to approve a return. We reserve the right to deny refund to sender without prior return approval. Only unworn items will be accepted for returns/exchange within 30 days of when item was delivered to you.

RETURNING FOR A REFUND: PROCESS

Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.

RETURN SHIPPING

To return your product for refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.